Privacy policy

1. INTRODUCTION

Dental Wellness Clinic (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

2. INFORMATION WE COLLECT

We may collect and process the following personal information:

2.1 Personal Details

  • Full name
  • ID number or date of birth
  • Contact details (phone number, email address, physical address)

2.2 Medical Information

  • Dental and medical history
  • Treatment records
  • X-rays, scans, and clinical notes

2.3 Payment Information

  • Billing details
  • Medical aid information (if applicable)

2.4 Website Data (if applicable)

  • IP address
  • Browser type
  • Cookies and usage data

3. HOW WE COLLECT INFORMATION

We collect personal information:

  • Directly from you during consultations or when completing forms
  • When you contact us via phone, email, or website
  • From medical aid providers or referring practitioners (where applicable)

4. PURPOSE OF PROCESSING INFORMATION

We use your information to:

  • Provide dental care and treatment
  • Maintain accurate patient records
  • Process payments and medical aid claims
  • Communicate appointment details and follow-ups
  • Comply with legal and regulatory obligations

5. SHARING OF INFORMATION

We may share your information with:

  • Medical aid schemes for claims processing
  • Laboratories or specialists involved in your treatment
  • Regulatory authorities where required by law
  • Service providers (e.g., IT systems) under confidentiality agreements

We do not sell or rent your personal information to third parties.

6. STORAGE AND SECURITY

We take reasonable technical and organisational measures to protect your personal information, including:

  • Secure storage of physical and electronic records
  • Access control to sensitive data
  • Confidentiality agreements with staff

Your information is retained only as long as necessary for legal and medical purposes.

7. YOUR RIGHTS

Under POPIA, you have the right to:

  • Access your personal information
  • Request correction or deletion of inaccurate data
  • Object to processing of your information
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Regulator of South Africa

8. COOKIES (WEBSITE USE)

If you use our website, cookies may be used to:

  • Improve user experience
  • Analyse website traffic

You may disable cookies through your browser settings.

9. THIRD-PARTY LINKS

Our website (if applicable) may contain links to third-party sites. We are not responsible for their privacy practices.

10. CHILDREN’S PRIVACY

We only collect information of minors with consent from a parent or legal guardian.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updated versions will be available at the clinic or on our website.

 

By using our services, you acknowledge that you have read and understood this Privacy Policy.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us